Quality can be defined as the ability of a product or service to fulfill the need and expectations of the consumer/buyer/customer.
Quality can also be defined as The totality of features and characterstics of a product or service that bears on its ability to satisfy stated or implied needs"
so we can find that quality encmpass two major components
One the Satisfaction of the Customer and Second the Ability of the Offering.
Quality can also be defined as Conformance to Customer's requirements..
steps of quality cycle or conformance to customer's requirement
1 Know the needs and specifications of the customer
2 Plan how to produce such offerings with predetermined features and characterstics
3 Design and conduct capability testing and do as planned
4 Produce and measure the quality characterstics and decide conformance
5 Deliver the offering with right communication
6 Identify changes for improvement or corrective and preventive actions for non coformance
Total Quality Managment Can be defined as .............
Quality as judged by customer/ consumers
Customer evaluate the quality of the product/ service on following parameters or factors
Performance:- How a product or service is able to perform the primary task.
Durability:- Product should be durable i.e should be useable for appropriate lifespan and can withstand normal wear through operation.
Reliable:- Shouldn't go out of operation and can give consistent performance.
Serviceability:- Convenience of getting service done.
Aesthetics:- Style preferred by consumer.
Percieved Quality:- Should be able to fulfill all expected factors of quality.
Timing:- Should be made available to customer at right time.
Accuracy:- Should be according to stated specification and its working should be precise/ accurate according to use
Timeliness:- Service and repair should be less time consuming
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