Quality Planning
- Identify who are the customers.
- Determine the needs of those customers.
- Translate those needs into our language.
- Develop a product that can respond to those needs.
- Optimize the product features so as to meet our needs and customer needs.
Quality Contol
- Choose control subjects — what to control.
- Choose units of measurement.
- Establish measurement.
- Establish standards of performance.
- Measure actual performance.
- Interpret the difference (actual versus standard).
- Take action on the difference
Quality Improvement
- Build awareness of opportunities to improve
- Set goals for improvement.
- Organize to reach the goals
- Carry out improvement projects to solve problem
- Provide training to people
- Give recognition to people
- Measure and report progress
- Communicate results
- Keep score
- Maintain momentum
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